Refund & Returns Policy
Last Updated: [Insert Date]
At Grovits, we want you to be happy with your purchase. If you have an issue with an order or product, please contact us and we’ll do our best to help.
1. Returns
Whether an item can be returned depends on the product and the reason for the return.
For products that are eligible for return, items should generally be returned in their original condition and, where appropriate, unopened and in their original packaging.
Certain products may not be suitable for return due to their nature, including perishable or hygiene-sensitive products, except where the item is faulty, damaged or otherwise covered by your legal rights.
2. Faulty or Damaged Products
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible.
Please provide:
Your order number
The name of the product
A description of the problem
Photographs where appropriate
We will assess the issue and advise you of the available resolution.
3. Incorrect Items
If you receive an item that you did not order, please contact us before returning it.
We will review the order and provide instructions for resolving the issue.
4. Refunds
If your refund is approved, we will process the refund using the original payment method where possible.
The time taken for the funds to appear in your account may depend on your bank or payment provider.
5. Cancellation
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we will do our best to accommodate your cancellation request.
Your statutory consumer rights are not affected by this policy.
6. Return Postage
Where a return is accepted, we will advise you whether return postage is your responsibility or whether we will provide another return arrangement.
For faulty, damaged or incorrectly supplied products, we will handle the return in accordance with your applicable legal rights.
7. Exchanges
Where appropriate, we may offer an exchange instead of a refund. This will depend on product availability and the circumstances of the return.
8. Contact Us
For any return, refund or order issue, please contact Grovits with your order number and relevant details.
Our customer support team will review your request and explain the next steps.
Please note: Nothing in this policy limits or excludes any statutory rights you may have under applicable UK consumer law.