Welcome to Grovits. These Terms & Conditions govern your use of our website, grovits.co.uk, and any purchases you make through our online store.
By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. About Us
Grovits is an online retail store offering sweets, confectionery, snacks, groceries and other selected products to customers in the United Kingdom.
Throughout these Terms & Conditions, the terms “Grovits”, “we”, “us” and “our” refer to Grovits and its website.
The terms “you” and “customer” refer to any person using our website or purchasing products from us.
2. Using Our Website
By using Grovits.co.uk, you confirm that:
You are legally capable of entering into a contract.
The information you provide during checkout is accurate and complete.
You will use the website only for lawful purposes.
You will not attempt to interfere with, damage or misuse our website.
You will not use our website for fraudulent or unauthorised activities.
We reserve the right to refuse access to our website or services where we reasonably believe there has been misuse or a breach of these Terms.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
However:
Product colours and packaging may vary slightly from images displayed online.
Manufacturers may occasionally update product packaging or labelling.
Product availability may change without notice.
We reserve the right to correct genuine errors in product descriptions, prices or availability.
If a significant error affects an order you have placed, we will contact you and provide an appropriate solution.
4. Product Availability
All products are subject to availability.
Adding a product to your basket does not guarantee that the product will remain available until checkout is completed.
If an item becomes unavailable after you place an order, we may contact you regarding a replacement, refund or alternative solution.
5. Prices
All product prices displayed on our website are shown in GBP (£) unless stated otherwise.
We reserve the right to change product prices at any time. Any price change will not affect an order that has already been accepted and confirmed by us, except where there is an obvious pricing error.
Delivery charges, where applicable, will be displayed during the checkout process.
6. Orders
When you place an order through Grovits.co.uk, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation by email.
An order is not necessarily accepted simply because you have received an order acknowledgement. We reserve the right to cancel or decline an order in reasonable circumstances, including:
Product availability issues
Incorrect pricing
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Technical or website errors
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
7. Payment
We accept the payment methods made available through our website checkout.
Payment must be successfully authorised before an order can be processed and dispatched.
We do not knowingly store complete payment card details on our website. Payment information may be processed securely by third-party payment providers.
8. Delivery
We aim to dispatch orders within the timeframe stated on our website or during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, strikes, peak periods or other delivery disruptions.
Please ensure that the delivery address provided at checkout is accurate.
Grovits cannot be responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
9. Delivery Problems
If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate the issue.
If your parcel arrives damaged, please contact us as soon as reasonably possible and provide photographs or other relevant information where appropriate.
We may require information from the customer to assist with a courier investigation.
10. Cancellation and Returns
Your statutory rights as a UK consumer are not affected by these Terms & Conditions.
Depending on the type of product purchased, you may have rights to cancel your order within the applicable legal cancellation period.
However, certain products may be excluded from cancellation rights where permitted by law, including goods that:
Are liable to deteriorate or expire quickly.
Are personalised or made to your specifications.
Have been unsealed after delivery where return is not appropriate for health or hygiene reasons.
Fall within another applicable legal exemption.
Where a return is permitted, products should normally be returned in an appropriate condition and, where applicable, in their original packaging.
Please contact us before returning an item so that we can provide the appropriate return instructions.
11. Refunds
Where you are entitled to a refund, we will process it in accordance with applicable UK consumer law.
Refunds will normally be made using the original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
12. Damaged, Incorrect or Faulty Products
If you receive an incorrect, damaged or faulty product, please contact us as soon as possible.
Depending on the circumstances and your legal rights, we may offer:
A replacement
A refund
A partial refund where appropriate
Another legally appropriate remedy
Nothing in these Terms & Conditions limits your statutory rights.
13. Promotions and Discount Codes
From time to time, Grovits may offer promotional codes, discounts or special offers.
Unless otherwise stated:
Promotional codes must be entered during checkout.
Promotions cannot normally be exchanged for cash.
Only one promotional code may be used per order where specified.
Promotional offers may have additional conditions or expiry dates.
We reserve the right to withdraw or amend promotions where reasonably necessary.
Specific promotional terms will apply where they are displayed.
14. Intellectual Property
All content on Grovits.co.uk, including but not limited to:
Logos
Branding
Product descriptions
Images
Graphics
Website design
Text
Page layouts
is owned by or licensed to Grovits or the relevant rights holder.
You may not reproduce, copy, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.
15. Website Availability
We aim to keep Grovits.co.uk available and functioning correctly.
However, we do not guarantee that the website will always be available, uninterrupted or completely free from errors.
We may temporarily suspend, modify or update parts of the website for maintenance, security, technical improvements or other legitimate reasons.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Grovits will not be responsible for losses that could not reasonably have been anticipated or for losses arising from circumstances outside our reasonable control.
Our liability for products supplied to consumers will remain subject to applicable UK consumer protection laws.
17. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
Such circumstances may include:
Severe weather
Natural disasters
Fire
Flood
Industrial disputes
Courier disruption
Government restrictions
Internet or telecommunications failures
Major technical failures
Other events beyond our reasonable control
Where possible, we will take reasonable steps to minimise the impact of such events.
18. Privacy
Your use of our website is also subject to our Privacy Policy.
We collect and process personal information in accordance with applicable data protection laws.
Please refer to our Privacy Policy for information about how we collect, use and protect your personal data.
19. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment and delivery providers.
These third-party services operate under their own terms and policies.
Grovits is not responsible for the content, availability or policies of third-party websites that we do not control.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this page with the relevant Last Updated date.
Your continued use of the website after changes are published means that the updated Terms & Conditions will apply to future use of the website.
21. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom.
Where applicable, disputes will be subject to the jurisdiction of the relevant courts of the United Kingdom.
Nothing in these Terms & Conditions affects your statutory consumer rights.
22. Contact Us
If you have any questions about these Terms & Conditions, your order, returns or any other matter relating to Grovits, please contact us through the contact details provided on our website.
Website: grovits.co.uk
Business: Grovits
We aim to respond to customer enquiries as soon as reasonably possible.
Important Notice
These Terms & Conditions are intended as a general e-commerce template for Grovits and should be reviewed against your actual business structure, delivery policy, returns process and UK legal requirements before publication.